RelayHealth Financial Awards and Accolades

KLAS® Category Leader Patient Access – Registration QA

3 Consecutive Years
AhiQa, RelayHealth's patient access and registration QA solution, has earned "Category Leader" recognition in the 2013 Best in KLAS Awards: Software & Services Annual Report. This latest honor marks the third straight year that AhiQa has been named the Category Leader among Patient Access – Registration QA vendors.

Black Book™ Revenue Cycle Management Customer Satisfaction Leader

2 Consecutive Years
Independent Research by Black Book places RelayHealth in the top spots of their annual user survey rankings for the past 2 years. In 2014, Black Book analysts assessed revenue cycle outcomes across 18 factors by surveying more than 2,300 healthcare financial executives, administrators, and managers at 590 hospital and inpatient facilities; and business managers of 1,600 physician practices affiliated or owned by hospital systems.

2014

  • #1 in customer satisfaction for revenue cycle management software vendors
  • #1 revenue cycle solution overall for small/rural and community hospitals under 250 beds
  • Outscored all revenue cycle management software competitors in 13 of Black Book’s 18 client experience-based key performance indicators

2013

  • #1 in customer satisfaction for revenue cycle management software vendors
  • #1 revenue cycle solution overall for hospital systems
  • Outscored all revenue cycle management software competitors in 10 of 18 key performance indicators

Omega NorthFace ScoreBoard AwardSM

6 Consecutive Years
RelayHealth has been presented the NorthFace ScoreBoard Award by Omega Management Group Corp. for 6 consecutive years. This recognition is provided to companies who, as rated solely by their own customers, achieved excellence in customer satisfaction during the prior calendar year. Companies are measured in customer satisfaction at least four times throughout a given year in multiple categories. Award recipients managed to deliver exceptional service to their customers, as measured by receiving 4.0 or above on a 5.0 scale in the areas of: technical support, field service, customer service, account management.

Service Capability and Performance (SCP) Standards Certification

12 Consecutive Years
The Service Capability & Performance (SCP) Standards provide a framework for service improvement and help to enhance the capabilities and performance of service operations, while guiding their ongoing development. The SCP Support Standard defines the criteria required to operate a successful support operation.

  • RelayHealth demonstrates our performance and commitment through annual re-certification. The certification is only awarded to those whose score represents best practices in the industry.
  • RelayHealth remains well above the SCP community benchmark which reflects a level of performance that exceeds SCP compliance requirements.

EHNAC HNAP Accreditation

14 consecutive years
RelayHealth Financial achieved full accreditation with the Healthcare Network Accreditation Program (HNAP) for Electronic Health Networks (EHN) from the Electronic Healthcare Network Accreditation Commission (EHNAC). This accreditation recognizes excellence in health data processing and transactions, and validates compliance with industry standards and HIPAA regulations. It also marks RelayHealth Financial's 14th consecutive year of EHNAC HNAP accreditation.

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