Press Releases
BRISTOL PARK MEDICAL GROUP LICENSES HEALINX ONLINE COMMUNICATION SERVICES
100-Member Medical Group Anticipates Even Stronger Customer Service Levels, Reduced Administration Costs
Emeryville, Calif., May 8, 2002 — Healinx Corporation, the premier provider of
Web-based, doctor-patient communication services, today announced it will provide its secure
online messaging platform to the Bristol Park Medical Group on a subscription basis. Healinx-supplied
communication services will enable the 100-member clinical staff of Orange County, California-based
Bristol Park Medical Group to securely communicate with both patients and each other online,
augmenting Bristol Park's existing customer service initiatives, reducing administrative costs,
and enhancing the practice's online presence.
The secure Healinx online messaging platform accommodates many of the administrative activities that typically tie up a medical practice's phone lines, streamlining and often improving communication between physician and patient.
Bristol Park Medical Group will use Healinx to schedule appointments, distribute lab results,
communicate internally, and respond to non-urgent clinical (webVisit™) and administrative
questions online. Bristol Park will also use Healinx to help educate patients via medically
reviewed, electronically distributed Self Help articles and newsletters.
"At Bristol Park, customer service is the cornerstone of our group practice," said
Dr. Mark Schafer, Medical Director of Bristol Park Medical Group. "By providing an additional,
convenient communication option for our time-starved patients, Healinx will help us strengthen
that commitment, and reap time and efficiency savings for our practice in the process."
A number of Bristol Park Medical Group physicians have been using the Healinx service for
nearly two years; several are participating in a landmark webVisit® reimbursement
study Blue Shield of California and Healinx are conducting to determine the impact of online
communication on the relationships between doctors and their established patients. The experiences
of these current Bristol Park users helped influence the decision to license the Healinx service
group-wide.
With this agreement, Bristol Park joins the growing list of medical groups nationwide who
have selected Healinx to support their online communications needs. Other such customers include
Baltimore/Washington D.C.-based MedStar Health, one of the nation's largest healthcare systems
encompassing 4,000 physician members, and Hill Physicians Medical Group, the nation's largest
independent practice association with 2,000 affiliated physicians and more than 380,000 HMO
enrollees in northern California.
"Innovative, service-oriented medical groups like Bristol Park quickly grasp the benefits
online communication delivers to member physicians and patients," said Giovanni Colella,
MD, president and CEO of Healinx Corporation. "Specifically, the secure Healinx service
delivers convenience and access to patients, while creating efficiencies and supporting the
complex workflow critical to large medical groups."
Encryption technology ensures that messages exchanged within the Healinx service are secure,
another important consideration at Bristol Park Medical Group. "Patient confidentiality
is of utmost importance to us," notes Dr. Schafer. "We recommend that our physicians
use a secure messaging service such as Healinx, rather than e-mail, for messages to patients
that contain any confidential patient information."
The online Healinx services will be incorporated into the Bristol Park Web site, www.bristolparkmed.com,
starting July 1, 2002.
About Bristol Park Medical
A physician-owned, primary care medical group, Bristol Park Medical offers full-service medical
care in fourteen locations throughout Orange County and serves approximately 130,000 patients.
More than 90 percent of Bristol Park's 100 providers are board-certified or board-eligible
in their respective fields.
About Healinx
Healinx Corporation is the premier provider of Web-based, doctor-patient communication services.
The Healinx service enables secure, clinically structured, and auditable communications among
doctors, patients, pharmacists, and other healthcare constituents. Healinx also helps doctors
address their need to recoup income while providing efficient, secure online services to
their patients. At the same time, Healinx offers patients convenience and access—the
convenience of communicating directly with their doctors at anytime from anyplace. By streamlining
the patient-doctor relationship, Healinx enables all stakeholders in the healthcare delivery
process to improve customer satisfaction and reduce exposure to rising healthcare costs.
For information, visit www.relayhealth.com.
