Company Blog

Creating Credible, Defensible Estimates for Patients: An Interview with David Dyke, RelayHealth Vice President of Revenue Cycle Solutions, Part 1 of 2

Posted by Traci Detchon - Senior Product Marketing Manager on May 1, 2013

healthcare revenue cycle management , patient financial engagement , healthcare POS collections , David Dyke , RelayHealth , RelayHealth Estimation Maturity Model

Patient engagement is a hot topic today but it is often focused on the clinical coordination among providers, the patient care experience and quality outcomes. What is often left out of the equation is ensuring that the patient is engaged and satisfied with the billing experience. I recently sat down with David Dyke, Vice President of Revenue Cycle Solutions at RelayHealth, to talk about financially engaging patients and how providers can set clear expectations for patient payment while preserving the positive perceptions of the care experience.

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Removing the Obstacles in Patient Billing: Gwinnett Medical Center Case Study

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on April 30, 2013

patient billing , healthcare revenue cycle management , Gwinnett Medical Center , RelayHealth , patient portal , patient financial engagement

My elementary school had an obstacle course, which we frequently used during P.E. It had a wall to scale, a climbing rope and various other things that were either scary or annoying to a girl who just wanted to sit in a quiet place and read a book.

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Balancing Convenient Care with Coordinated Care: Integrating the Retail Pharmacy into Patient Care Management

Posted by Summerpal Kahlon, MD - Vice President, Business Development on April 23, 2013

clinical integration pharmacy , pharmacy , pharmacist , coordinated care , secure messaging , patient safety , medication adherence , HIE , health information exchange

Much has been made recently about the shortage of primary care providers in the US. The gap is wide and projected to grow as our population ages and primary care remains unglamorous among graduating medical students. In the midst of the urgent care clinic movement, Walgreen recently made the announcement it would transition its Take Care Clinics to handle more chronic disease management in an effort to alleviate the lack of affordable, available primary care services.

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Accurate Estimates Help Increase Revenue at Gwinnett Medical Center

Posted by Traci Detchon - Senior Product Marketing Manager on April 12, 2013

healthcare revenue cycle management , patient financial engagement , patient billing

For Gwinnett Medical Center (GMC) in Lawrenceville, Georgia, the need to create accurate patient financial responsibility estimates was paramount.  Its inability to provide patients with estimates they could feel confident about resulted in few dollars being collected in advance of tests and procedures. Additionally, callers to the system’s pricing hotline could only receive estimates based on full-price charges, which often ended up scaring patients away.

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Atlantic Health System: An Innovative Relationship Sets Strong Course of Action in Healthcare Reform

Posted by Charlotte Adams - Senior Product Marketing Manager on April 11, 2013

Atlantic Health , RelayHealth , ePrescribing , secure messaging , HIE , health information exchange , healthcare revenue cycle management

Hospital systems are looking for innovative solutions to manage their revenue cycles more efficiently, better engage patients financially and clinically, and collaborate with other providers – even those with different technology infrastructure – to meet the requirements of healthcare reform. 

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Patient‑Centered Medical Home Solution Positively Impacts Care Delivery and Patient Engagement

Posted by Michael Davidson - Field Marketing Specialist on April 4, 2013

Patient-Centered Medical Home , Patient Engagement , Department of Defense Military Health System , DOD , National Naval Medical Center , secure messaging , Blue Button

Many providers, including the Department of Defense (DOD) Military Health System, are piloting patient engagement projects.  DOD implemented a patient-centered care model leveraging a user-friendly patient information platform that will support its long-term patient engagement goals. 

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Keeping Patients Safe: Keppra/Keflex LASA Error Avoided in Pediatric Patient

Posted by Pat daCosta, PharmD, RPh - Senior Product Manager, Clinical Pharmacy Services on April 2, 2013

patient safety , Rx alert , medication errors , LASA , medication adherence , “look alike sound alike” , RelayHealth , RxSafety Advisor , pharmacist , retail pharmacists , Keppra , Keflex , ADEs , adverse drug events

Patient safety is very important and extends to the pharmacy side of a patient’s care continuum. I develop these case studies for awareness and to discuss prevention measures for the continued improvement of patient medication safety. These case studies are intended primarily for healthcare professionals, but those who examine technologies for enhancing pharmacy operations and quality may also find them interesting.

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Climbing Mount Everest: Setting and Reaching Point-of-Service Collections Goals

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on March 28, 2013

RelayHealth , point-of-service collections , POS collections , revenue cycle , revenue cycle management , patient financial engagement , Healthcare Finance News

A recent survey conducted by Healthcare Finance News and sponsored by RelayHealth indicates that more than 85% of hospitals either have no POS (point-of-service) collection goal, or consistently fall short of their goals. Setting goals for both POS and post-service collection, however, has become increasingly critical to providers’ financial health – and their ability to continue funding their mission to provide high quality care.

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5 Opportunities to Prevent Denials and Avoid Revenue Cycle Speed Bumps

Posted by Charlotte Adams - Senior Product Marketing Manager on March 21, 2013

revenue cycle management , healthcare revenue cycle management , claims management , analytics , healthcare analytics

In a recent RelayHealth live webinar poll, we asked attendees where they believe most denials originate in their organizations. The results were as follows:

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