At first glance, increased patient collections and improved patient satisfaction don’t appear to be linked. But there’s a lot to be said for the power of price transparency when it comes to patient engagement. After all, patients want visibility into what they will owe, and a happy patient is much more likely to satisfy his or her financial obligation.
At the 2015 HFMA ANI conference, Diane Watkins, vice president, revenue cycle at Kansas City’s St. Luke’s Health System, shared some of her success on this front–outlining six crucial steps that any healthcare provider can take to boost patient satisfaction and accelerate payment.
RevenueCycleInsights.com just published a nice summary of Watkins’ ANI session, and you can read the full article here.
The full presentation can be seen below.