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Case Study: Saint Luke’s Health System – Tapping the Power of Analytics to Help Boost Clean Claim Rates, Reduce Rejections

Revenue Cycle , RelayHealth Financial , EMR , EHR , Analytics , RelayAsssurance , RelayAnalytics Acuity , Claims management , Claims submission , Denial prevention

As it prepared to transition to a new EMR, Saint Luke’s Health System needed the ability to actively monitor specific revenue cycle KPIs and establish benchmarks to keep revenue on track–both during and after the migration.

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Beware the EMR “Ripple Effect”

EHR , EMR , Revenue Cycle , RelayHealth Financial

Complex, multi-phased EHR-EMR conversions often present opportunities to introduce new systems and technologies that lie outside of the system—including revenue cycle management. But what may appear to be an upgrade to a system that is better matched to the new EHR isn’t always that.

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Five Strategies for Maintaining a Healthy Revenue Cycle During an EMR Transition

RelayHealth Financial , Revenue Cycle , Revenue Cycle Management , EHR , EMR

You’ve heard the horror stories, now learn how making clinical and financial data “inseparable” can help ensure a smooth migration that doesn’t derail the revenue cycle. Providers can help ensure that clinical and financial systems are in sync by applying five simple strategies for maintaining healthy revenue during an EMR transition.

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Welcome to October 1st!

ICD-10 , ICD10 , Coding , Oct. 1 , Claims processing , claims management , denial management , reimbursement , RelayHealth , RelayAssurance , RelayClearance , RelayAnalytics , Analytics , Revenue Cycle

Whoever said, “Dates on the calendar are closer than they appear” wasn’t kidding. The oft-delayed, much-covered and highly anticipated ICD-10 deadline has finally arrived.

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Taming the Complexity of Medi-Cal

Claims processing , claims management , denial management , reimbursement , Medi-Cal , Medicaid , RelayHealth , RelayAssurance , RelayAnalytics , Analytics , Revenue Cycle

Most hospitals grapple with generating clean claims, streamlining claims management, and gaining insight into the source of denials. For California healthcare providers, these challenges are heightened by the requirements of Medi-Cal, the state’s publicly-funded Medicaid program. To shed light on some of the processes and tools that can help providers overcome Medi-Cal’s complexity and boost overall revenue cycle performance, RelayHealth Financial offers two new resources.

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News: RelayHealth Financial Unveils ICD10Central.com

McKesson , McKesson Health Solutions , RelayHealth Financial , Revenue Cycle , Revenue Cycle Management , ICD-10 , ICD10Central.com

Today RelayHealth Financial introduced ICD10Central.com–the last site that providers will need for the last mile of their ICD-10 journey. With a real-time ICD-10 KPI dashboard, expert coding guidance, payer-supplied resources, and peer-powered best practices, the site offers a wealth of information to help providers prevail during these final hectic days.

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Six Steps to Price Transparency–Boosting Collections and Improving Patient Satisfaction

McKesson , McKesson Health Solutions , RelayHealth Financial , Revenue Cycle , Revenue Cycle Management , Price Transparency , St. Luke’s Health System , Collections , Patient Satisfaction

At first glance, increased patient collections and improved patient satisfaction don’t appear to be linked. But there’s a lot to be said for the power of price transparency when it comes to patient engagement. After all, patients want visibility into what they will owe, and a happy patient is much more likely to satisfy his or her financial obligation.

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News: RelayHealth ICD-10 Testing – Industry-Leading Acceptance Rates and Volumes

McKesson , McKesson Health Solutions , RelayHealth Financial , ICD-10 , ICD-10 Testing , Revenue Cycle , Revenue Cycle Management

Today RelayHealth Financial announced that its ICD-10 testing program has yielded claim and remittance volumes, and acceptance rates far above industry norms for both acknowledgement and end-to-end testing.

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News: ConnectCenter from RelayHealth Sets a New Standard for Online Claims Management

McKesson Health Solutions , RelayHealth , RelayHealth Financial , Revenue Cycle Management , Claims Management , Claims Adjudication , ConnectCenter , Channel Partners , practice management vendors , billing companies and revenue cycle management firms

Today RelayHealth Financial introduced ConnectCenter, a groundbreaking new claims management portal to help practice management vendors, billing companies and revenue cycle management firms streamline claims processing and accelerate payment velocity.

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Patient Satisfaction and Collections – Achieving a Difficult Balance

RelayHealth , RelayHealth Financial , Gwinnett Hospital System , Patient Collections , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Engagement , Patient Satisfaction

Healthcare reform and the influx of newly-insured patients with high-deductible plans have spurred a very real need for hospitals to collect patients’ financial responsibilities early and often in the care cycle. It’s a difficult job that’s not pleasant for the financial counselor or the patient. Factor in the ongoing need to improve patient satisfaction, and the situation is even more complex. But are improved collections and higher patient satisfaction mutually exclusive?

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