Company Blog

Creating Credible, Defensible Estimates for Patients: An Interview with David Dyke, RelayHealth Vice President of Revenue Cycle Solutions, Part 1 of 2

Posted by Traci Detchon - Senior Product Marketing Manager on May 1, 2013

healthcare revenue cycle management , patient financial engagement , healthcare POS collections , David Dyke , RelayHealth , RelayHealth Estimation Maturity Model

Patient engagement is a hot topic today but it is often focused on the clinical coordination among providers, the patient care experience and quality outcomes. What is often left out of the equation is ensuring that the patient is engaged and satisfied with the billing experience. I recently sat down with David Dyke, Vice President of Revenue Cycle Solutions at RelayHealth, to talk about financially engaging patients and how providers can set clear expectations for patient payment while preserving the positive perceptions of the care experience.

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Removing the Obstacles in Patient Billing: Gwinnett Medical Center Case Study

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on April 30, 2013

patient billing , healthcare revenue cycle management , Gwinnett Medical Center , RelayHealth , patient portal , patient financial engagement

My elementary school had an obstacle course, which we frequently used during P.E. It had a wall to scale, a climbing rope and various other things that were either scary or annoying to a girl who just wanted to sit in a quiet place and read a book.

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Atlantic Health System: An Innovative Relationship Sets Strong Course of Action in Healthcare Reform

Posted by Charlotte Adams - Senior Product Marketing Manager on April 11, 2013

Atlantic Health , RelayHealth , ePrescribing , secure messaging , HIE , health information exchange , healthcare revenue cycle management

Hospital systems are looking for innovative solutions to manage their revenue cycles more efficiently, better engage patients financially and clinically, and collaborate with other providers – even those with different technology infrastructure – to meet the requirements of healthcare reform. 

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Keeping Patients Safe: Keppra/Keflex LASA Error Avoided in Pediatric Patient

Posted by Pat daCosta, PharmD, RPh - Senior Product Manager, Clinical Pharmacy Services on April 2, 2013

patient safety , Rx alert , medication errors , LASA , medication adherence , “look alike sound alike” , RelayHealth , RxSafety Advisor , pharmacist , retail pharmacists , Keppra , Keflex , ADEs , adverse drug events

Patient safety is very important and extends to the pharmacy side of a patient’s care continuum. I develop these case studies for awareness and to discuss prevention measures for the continued improvement of patient medication safety. These case studies are intended primarily for healthcare professionals, but those who examine technologies for enhancing pharmacy operations and quality may also find them interesting.

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Climbing Mount Everest: Setting and Reaching Point-of-Service Collections Goals

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on March 28, 2013

RelayHealth , point-of-service collections , POS collections , revenue cycle , revenue cycle management , patient financial engagement , Healthcare Finance News

A recent survey conducted by Healthcare Finance News and sponsored by RelayHealth indicates that more than 85% of hospitals either have no POS (point-of-service) collection goal, or consistently fall short of their goals. Setting goals for both POS and post-service collection, however, has become increasingly critical to providers’ financial health – and their ability to continue funding their mission to provide high quality care.

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We’re In! - RelayHealth is A Proud Founding Member of the CommonWell Health Alliance

Posted by Marchell Gillis - Digital PR Manager on March 6, 2013

RelayHealth , HIMSS13 , CommonWell , interop , interoperability , patient engagement

It’s official - The CommonWell Health Alliance, announced on March 4^th at HIMSS13, is planned to be an independent not-for-profit organization that will support universal, trusted access to health care data through seamless interoperability. The organization is touted by many HIMSS13 attendees as a major step forward in improving healthcare interoperability.

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Reducing Preventable Readmissions and Avoiding CMS Penalties: Educational Session at Southern Illinois HFMA

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on February 19, 2013

readmission , readmission management , CMS reimbursement penalties , RelayHealth , HFMA

With an estimated 75% of hospitals in line to receive CMS reimbursement penalties for excessive readmissions next year, implementing a program that gets results is critical.

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Happy Holidays from RelayHealth!

Posted by Marchell Gillis - Digital PR Manager on December 18, 2012

RelayHealth

One of our joys during every holiday season is getting the opportunity to thank you for your business and to wish you the best for the coming year.

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Collect Earlier and More Often with Financial Patient Engagement

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on November 6, 2012

patient engagement , POS , point of service , revenue cycle , RelayHealth

Financial patient engagement can be an instrumental strategy for helping facilitate self-pay collections and increasing patient satisfaction. By implementing processes that engage patients earlier in the revenue cycle, providers can better communicate payment responsibility and provide the tools and support necessary to help patients meet their financial obligations.

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