To say that some people are passionate about ICD-10 is an understatement. One person who puts the passion into the mission is RelayHealth Financial ICD-10 Director Joshua Berman, who we cornered at ANI in Las Vegas for quick, unscripted video interview. Berman shares his thoughts on ICD-10 readiness, the deadline delay, and what healthcare providers should be doing now (not later). His advice: Don’t procrastinate – move forward and be ready.
Community Healthcare System (CHS), serving northwest Indiana, is composed of three non-profit hospitals that were all looking for technical help to improve the quality and cleanliness of their claims. Knowing that the registration process was becoming more and more complex, they sought a solution that would help their upfront staff both increase their registration data accuracy and allow them to apply their own custom rules to help solve downstream claims issues.
Quick show of hands: How many providers love the manual processes involved in authorizations?
From the absolutely enormous exhibit hall to the wide variety of talks available during the conference, last week’s HIMSS provided a wealth of information and stimulation for new ideas.
We recently got some exciting news—exciting because there’s nothing more important to us than ensuring our customers are successful. In fact, keeping customers happy should be the most important objective of any organization. And there’s one metric above all that shows if your company is achieving that goal: customer satisfaction.
The concept of risk is not novel to healthcare. As a physician, I think about the risk of a complication or adverse event every time I prescribe a drug or order a procedure for an individual patient. These concepts were drilled into me during medical school and residency. The concept of risk in managing a population of patients, however, is a novel concept to most physicians and health systems. Providers in a fee-for-service world could simply focus on each individual patient as he or she walked through the door.
When you hear someone is “on the defensive,” it usually has a negative connotation. It could be an overreaction to an innocent comment. Or simply being on the wrong side of things – the side where you’re explaining yourself, and not having much fun in the process.
But creating accurate, defensible estimates is a great thing in the hospital revenue cycle world.
According to Murphy’s Law, if something can go wrong, it will. (Actually, I think it was Murphy’s lawyer who said it, but I can’t prove it beyond a reasonable doubt.) In the pharmacy, there are many steps involved with processing a prescription order, and each step is an opportunity for something to go wrong.
Before HFMA ANI2013 becomes a fond summer memory, Jason Williams, RelayHealth Vice President of Analytics, offers up his final observations of the conference from concerns about ICD-10 to the challenge of integrating financial and clinical data in support of payment reform.
RelayHealth President Jeff Felton recently spoke with Chain Drug Review about the importance of community pharmacies in the healthcare continuum. In the article, Felton explains that pharmacy operators are exploring ways to play a more integral part in the healthcare ecosystem by meaningfully connecting with physicians, labs and hospital systems.