Company Blog


Ebola and Patient Education: What Physicians Need to Know

RelayHealth , Physicians , Ebola , Patient Education

RelayHealth adult infectious disease specialist Summerpal Kahlon, MD provides advice for U.S. physicians who are now fielding frantic questions from their patients about Ebola. Read Dr. Kahlon’s article on actions to take, and the role of physicians as educators and reassuring sources of truth.

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Best Practices in Patient Engagement, Point of Service Collections

RelayHealth , RelayHealth Financial , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Collections , Health Insurance Exchanges , Healthcare Reform , Patient Engagement , Gartner

Nine months into the Health Insurance Exchange era and one thing is clear – hospitals need new tools and strategies to keep cash flowing. Most people are choosing high-deductible plans and owe more out of pocket. Meanwhile, hospitals and health systems work to facilitate patient financial clearance, and collect as early and as often as possible. In a new webcast, lead analyst firm Gartner and RelayHealth recently discussed best practices for patient engagement and point of service collections.

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Patient Satisfaction and Collections – Achieving a Difficult Balance

RelayHealth , RelayHealth Financial , Gwinnett Hospital System , Patient Collections , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Engagement , Patient Satisfaction

Healthcare reform and the influx of newly-insured patients with high-deductible plans have spurred a very real need for hospitals to collect patients’ financial responsibilities early and often in the care cycle. It’s a difficult job that’s not pleasant for the financial counselor or the patient. Factor in the ongoing need to improve patient satisfaction, and the situation is even more complex. But are improved collections and higher patient satisfaction mutually exclusive?

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Tales from the ICD-10 Front Lines: A Case Study in Readiness

McKesson Health Solutions , RelayHealth , RelayHealth Financial , Revenue Cycle Management , ICD-10 , RelayAssurance , Claims Management

We don’t need to tell you that the new ICD-10 deadline is exactly one year away. (Okay, we just did…)  ICD-10 readiness is all about process – there’s no magic technology that solves everything. One of the most important – and misunderstood – processes is testing. There are multiple ways to test ICD-10 claims, and not all methods are equal. Here's a story that illustrates this point.

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The Countdown to ICD-10 Has Begun … Again

RelayHealth , RelayHealth Financial , ICD-10 , Coding , ICD-10 Readiness , ICD-10 Testing

So what are you doing over the next 12 months?  If you are with a hospital or health system, ICD-10 no doubt factors into your plans … in a big way. To commemorate the anniversary of the delayed deadline, and the start of the home stretch to implementation, RelayHealth Financial published another cartoon.

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What are Three Top-of-Mind Issues for a Health System CIO?

Healthcare CIO , Atlantic Health System , RelayHealth , RelayHealth Financial , Business Intelligence , Mobility , Accountable Care , Revenue Cycle , Revenue Cycle Management , ICD-10 , Healthcare IT , Patient Engagement

Atlantic Health System CIO Linda Reed talks candidly about her three biggest challenges this year and why healthcare CIOs may be the busiest and most stressed CIOs in the United States.

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ICD-10 Lessons: Don’t Procrastinate. Keep on Testing. Use Analytics to Get Your Bearings.

RelayHealth , RelayHealth Financial , ICD-10 , Healthcare IT , Revenue Cycle , Revenue Cycle Management

To say that some people are passionate about ICD-10 is an understatement. One person who puts the passion into the mission is RelayHealth Financial ICD-10 Director Joshua Berman, who we cornered at ANI in Las Vegas for quick, unscripted video interview. Berman shares his thoughts on ICD-10 readiness, the deadline delay, and what healthcare providers should be doing now (not later). His advice: Don’t procrastinate – move forward and be ready.

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Case Study: Patient Registration Accuracy Fuels Clean Claims Success

Posted by Traci Detchon - Senior Product Marketing Manager on August 28, 2014

Community Healthcare System , RelayHealth , RelayHealth Financial , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Registration

Community Healthcare System (CHS), serving northwest Indiana, is composed of three non-profit hospitals that were all looking for technical help to improve the quality and cleanliness of their claims. Knowing that the registration process was becoming more and more complex, they sought a solution that would help their upfront staff both increase their registration data accuracy and allow them to apply their own custom rules to help solve downstream claims issues.

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A New Value-Based Model for Utilization Management

McKesson Health Solutions , RelayHealth , RelayHealth Financial , Utilization Management , Pre-Authorization , Authorization , Value-Based Reimbursement , VBR , Revenue Cycle Management

Quick show of hands: How many providers love the manual processes involved in authorizations?

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Symptoms: Fatigue, bleary eyes, lost voice, and sore feet. Diagnosis: A productive HIMSS 2014.

Posted by Summerpal Kahlon, MD - Vice President, Business Development on March 3, 2014

HIMSS 2014 , HIMSS14 , RelayHealth , inteoperability , Summerpal Kahlon MD ,

From the absolutely enormous exhibit hall to the wide variety of talks available during the conference, last week’s HIMSS provided a wealth of information and stimulation for new ideas.

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