Company Blog


ICD-10 Lessons: Don’t Procrastinate. Keep on Testing. Use Analytics to Get Your Bearings.

RelayHealth , RelayHealth Financial , ICD-10 , Healthcare IT , Revenue Cycle , Revenue Cycle Management

To say that some people are passionate about ICD-10 is an understatement. One person who puts the passion into the mission is RelayHealth Financial ICD-10 Director Joshua Berman, who we cornered at ANI in Las Vegas for quick, unscripted video interview. Berman shares his thoughts on ICD-10 readiness, the deadline delay, and what healthcare providers should be doing now (not later). His advice: Don’t procrastinate – move forward and be ready.

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Case Study: Patient Registration Accuracy Fuels Clean Claims Success

Posted by Traci Detchon - Senior Product Marketing Manager on August 28, 2014

Community Healthcare System , RelayHealth , RelayHealth Financial , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Registration

Community Healthcare System (CHS), serving northwest Indiana, is composed of three non-profit hospitals that were all looking for technical help to improve the quality and cleanliness of their claims. Knowing that the registration process was becoming more and more complex, they sought a solution that would help their upfront staff both increase their registration data accuracy and allow them to apply their own custom rules to help solve downstream claims issues.

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A New Value-Based Model for Utilization Management

McKesson Health Solutions , RelayHealth , RelayHealth Financial , Utilization Management , Pre-Authorization , Authorization , Value-Based Reimbursement , VBR , Revenue Cycle Management

Quick show of hands: How many providers love the manual processes involved in authorizations?

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Symptoms: Fatigue, bleary eyes, lost voice, and sore feet. Diagnosis: A productive HIMSS 2014.

Posted by Summerpal Kahlon, MD - Vice President, Business Development on March 3, 2014

HIMSS 2014 , HIMSS14 , RelayHealth , inteoperability , Summerpal Kahlon MD ,

From the absolutely enormous exhibit hall to the wide variety of talks available during the conference, last week’s HIMSS provided a wealth of information and stimulation for new ideas.

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How Any Organization Can Become #1 With Its Customers

Posted by Kevin Carroll - VP of Customer Relations for RelayHealth Financial Solutions on December 8, 2013

RelayHealth , revenue cycle , revcycle , healthcare revenue cycle , Black Book , Kevin Carroll

We recently got some exciting news—exciting because there’s nothing more important to us than ensuring our customers are successful. In fact, keeping customers happy should be the most important objective of any organization. And there’s one metric above all that shows if your company is achieving that goal: customer satisfaction.

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Population Health Management: A Risky Business

Posted by Andrew Mellin, MD, MBA - Vice President, Medical Director, Enterprise Intelligence on September 17, 2013

population health , population health management , risk management , health risk management , RelayHealth , Andrew Mellin M.D. MBA

The concept of risk is not novel to healthcare. As a physician, I think about the risk of a complication or adverse event every time I prescribe a drug or order a procedure for an individual patient. These concepts were drilled into me during medical school and residency. The concept of risk in managing a population of patients, however, is a novel concept to most physicians and health systems. Providers in a fee-for-service world could simply focus on each individual patient as he or she walked through the door.

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On the Defensive? In the Revenue Cycle World, It’s a Great Thing!

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on August 20, 2013

patient engagement , POS , point of service , revenue cycle , healthcare revenue cycle management , RelayHealth , patient estimates , hospital estimates , Estimation Maturity Model , David Dyke

When you hear someone is “on the defensive,” it usually has a negative connotation. It could be an overreaction to an innocent comment. Or simply being on the wrong side of things – the side where you’re explaining yourself, and not having much fun in the process.

But creating accurate, defensible estimates is a great thing in the hospital revenue cycle world.

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Keeping Patients Safe: M.D. Experiences Personal LASA Lesson

Posted by Pat daCosta, PharmD, RPh - Senior Product Manager, Clinical Pharmacy Services on August 6, 2013

patient safety , Rx alert , medication errors , LASA , medication adherence , “look alike sound alike” , RelayHealth , RxSafety Advisor , pharmacist , retail pharmacists , Dilantin , Diltiazem , anticonvulsant LASA , Levetiracetam , Keppra , Lamotrigine , Lamictal , ADEs , adverse drug events

According to Murphy’s Law, if something can go wrong, it will. (Actually, I think it was Murphy’s lawyer who said it, but I can’t prove it beyond a reasonable doubt.) In the pharmacy, there are many steps involved with processing a prescription order, and each step is an opportunity for something to go wrong.

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HFMA ANI 2013: Final Analysis

Posted by Marchell Gillis - Digital PR Manager on July 11, 2013

ANI2013 , HFMA ANI 2013 , RelayHealth , Jason Williams , RelayHealth Pulse , Pulse Perspective , healthcare revenue cycle , revcycle , ICD-10

Before HFMA ANI2013 becomes a fond summer memory, Jason Williams, RelayHealth Vice President of Analytics, offers up his final observations of the conference from concerns about ICD-10 to the challenge of integrating financial and clinical data in support of payment reform.

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RelayHealth President Jeff Felton Discusses Clinical Integration of the Pharmacy and CommonWell Health Alliance with Chain Drug Review

Posted by Marchell Gillis - Digital PR Manager on June 27, 2013

clinical integration , pharmacy , CommonWell Health Alliance , health information exchange , HIE , Jeff Felton , RelayHealth , Chain Drug Review

RelayHealth President Jeff Felton recently spoke with Chain Drug Review about the importance of community pharmacies in the healthcare continuum. In the article, Felton explains that pharmacy operators are exploring ways to play a more integral part in the healthcare ecosystem by meaningfully connecting with physicians, labs and hospital systems.

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