Company Blog


Patient Satisfaction and Collections – Achieving a Difficult Balance

RelayHealth , RelayHealth Financial , Gwinnett Hospital System , Patient Collections , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Engagement , Patient Satisfaction

Healthcare reform and the influx of newly-insured patients with high-deductible plans have spurred a very real need for hospitals to collect patients’ financial responsibilities early and often in the care cycle. It’s a difficult job that’s not pleasant for the financial counselor or the patient. Factor in the ongoing need to improve patient satisfaction, and the situation is even more complex. But are improved collections and higher patient satisfaction mutually exclusive?

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Tales from the ICD-10 Front Lines: A Case Study in Readiness

McKesson Health Solutions , RelayHealth , RelayHealth Financial , Revenue Cycle Management , ICD-10 , RelayAssurance , Claims Management

We don’t need to tell you that the new ICD-10 deadline is exactly one year away. (Okay, we just did…)  ICD-10 readiness is all about process – there’s no magic technology that solves everything. One of the most important – and misunderstood – processes is testing. There are multiple ways to test ICD-10 claims, and not all methods are equal. Here's a story that illustrates this point.

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The Countdown to ICD-10 Has Begun … Again

RelayHealth , RelayHealth Financial , ICD-10 , Coding , ICD-10 Readiness , ICD-10 Testing.

So what are you doing over the next 12 months?  If you are with a hospital or health system, ICD-10 no doubt factors into your plans … in a big way. To commemorate the anniversary of the delayed deadline, and the start of the home stretch to implementation, RelayHealth Financial published another cartoon.

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What are Three Top-of-Mind Issues for a Health System CIO?

Healthcare CIO , Atlantic Health System , RelayHealth , RelayHealth Financial , Business Intelligence , Mobility , Accountable Care , Revenue Cycle , Revenue Cycle Management , ICD-10 , Healthcare IT , Patient Engagement

Atlantic Health System CIO Linda Reed talks candidly about her three biggest challenges this year and why healthcare CIOs may be the busiest and most stressed CIOs in the United States.

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ICD-10 Lessons: Don’t Procrastinate. Keep on Testing. Use Analytics to Get Your Bearings.

RelayHealth , RelayHealth Financial , ICD-10 , Healthcare IT , Revenue Cycle , Revenue Cycle Management

To say that some people are passionate about ICD-10 is an understatement. One person who puts the passion into the mission is RelayHealth Financial ICD-10 Director Joshua Berman, who we cornered at ANI in Las Vegas for quick, unscripted video interview. Berman shares his thoughts on ICD-10 readiness, the deadline delay, and what healthcare providers should be doing now (not later). His advice: Don’t procrastinate – move forward and be ready.

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Case Study: Patient Registration Accuracy Fuels Clean Claims Success

Posted by Traci Detchon - Senior Product Marketing Manager on August 28, 2014

Community Healthcare System , RelayHealth , RelayHealth Financial , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Registration

Community Healthcare System (CHS), serving northwest Indiana, is composed of three non-profit hospitals that were all looking for technical help to improve the quality and cleanliness of their claims. Knowing that the registration process was becoming more and more complex, they sought a solution that would help their upfront staff both increase their registration data accuracy and allow them to apply their own custom rules to help solve downstream claims issues.

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A New Value-Based Model for Utilization Management

McKesson Health Solutions , RelayHealth , RelayHealth Financial , Utilization Management , Pre-Authorization , Authorization , Value-Based Reimbursement , VBR , Revenue Cycle Management

Quick show of hands: How many providers love the manual processes involved in authorizations?

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Symptoms: Fatigue, bleary eyes, lost voice, and sore feet. Diagnosis: A productive HIMSS 2014.

Posted by Summerpal Kahlon, MD - Vice President, Business Development on March 3, 2014

HIMSS 2014 , HIMSS14 , RelayHealth , inteoperability , Summerpal Kahlon MD ,

From the absolutely enormous exhibit hall to the wide variety of talks available during the conference, last week’s HIMSS provided a wealth of information and stimulation for new ideas.

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How Any Organization Can Become #1 With Its Customers

Posted by Kevin Carroll - VP of Customer Relations for RelayHealth Financial Solutions on December 8, 2013

RelayHealth , revenue cycle , revcycle , healthcare revenue cycle , Black Book , Kevin Carroll

We recently got some exciting news—exciting because there’s nothing more important to us than ensuring our customers are successful. In fact, keeping customers happy should be the most important objective of any organization. And there’s one metric above all that shows if your company is achieving that goal: customer satisfaction.

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Population Health Management: A Risky Business

Posted by Andrew Mellin, MD, MBA - Vice President, Medical Director, Enterprise Intelligence on September 17, 2013

population health , population health management , risk management , health risk management , RelayHealth , Andrew Mellin M.D. MBA

The concept of risk is not novel to healthcare. As a physician, I think about the risk of a complication or adverse event every time I prescribe a drug or order a procedure for an individual patient. These concepts were drilled into me during medical school and residency. The concept of risk in managing a population of patients, however, is a novel concept to most physicians and health systems. Providers in a fee-for-service world could simply focus on each individual patient as he or she walked through the door.

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