Company Blog



Six Steps to Price Transparency–Boosting Collections and Improving Patient Satisfaction

McKesson , McKesson Health Solutions , RelayHealth Financial , Revenue Cycle , Revenue Cycle Management , Price Transparency , St. Luke’s Health System , Collections , Patient Satisfaction

At first glance, increased patient collections and improved patient satisfaction don’t appear to be linked. But there’s a lot to be said for the power of price transparency when it comes to patient engagement. After all, patients want visibility into what they will owe, and a happy patient is much more likely to satisfy his or her financial obligation.

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Best Practices in Patient Engagement, Point of Service Collections

RelayHealth , RelayHealth Financial , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Collections , Health Insurance Exchanges , Healthcare Reform , Patient Engagement , Gartner

Nine months into the Health Insurance Exchange era and one thing is clear – hospitals need new tools and strategies to keep cash flowing. Most people are choosing high-deductible plans and owe more out of pocket. Meanwhile, hospitals and health systems work to facilitate patient financial clearance, and collect as early and as often as possible. In a new webcast, lead analyst firm Gartner and RelayHealth recently discussed best practices for patient engagement and point of service collections.

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Patient Satisfaction and Collections – Achieving a Difficult Balance

RelayHealth , RelayHealth Financial , Gwinnett Hospital System , Patient Collections , AhiQa , Revenue Cycle , Revenue Cycle Management , Healthcare IT , Patient Engagement , Patient Satisfaction

Healthcare reform and the influx of newly-insured patients with high-deductible plans have spurred a very real need for hospitals to collect patients’ financial responsibilities early and often in the care cycle. It’s a difficult job that’s not pleasant for the financial counselor or the patient. Factor in the ongoing need to improve patient satisfaction, and the situation is even more complex. But are improved collections and higher patient satisfaction mutually exclusive?

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Need Strategies for Faster Patient Payment in the Wake of the HIX Transition?

HIX , revenue cycle , healthcare revenue cycle , collections , charity

Shifting financial realities are forcing hospitals to adopt new practices to keep the cash flowing.

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RelayHealth Customers Enjoyed Sweet Buzz of Success at HFMA ANI 2013

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on July 9, 2013

HFMA , HFMA ANI 2013 , rev cycle , Saint Luke's Health System , Atlantic Health , Health First , healthcare claims management , patient financial engagement , point-of-service collection , POS

At HFMA ANI, educational sessions by speakers from Atlantic Health System, Health First and Saint Luke’s Health System generated a huge buzz.

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Where is Your Organization on the Estimation Maturity Model?

Posted by Traci Detchon - Senior Product Marketing Manager on May 9, 2013

healthcare revenue cycle management , patient financial engagement , healthcare POS collections , David Dyke , RelayHealth , RelayHealth Estimation Maturity Model

Part two of the interview with David Dyke, RelayHealth’s Vice President of Revenue Cycle Solutions

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Creating Credible, Defensible Estimates for Patients: An Interview with David Dyke, RelayHealth Vice President of Revenue Cycle Solutions, Part 1 of 2

Posted by Traci Detchon - Senior Product Marketing Manager on May 1, 2013

healthcare revenue cycle management , patient financial engagement , healthcare POS collections , David Dyke , RelayHealth , RelayHealth Estimation Maturity Model

Patient engagement is a hot topic today but it is often focused on the clinical coordination among providers, the patient care experience and quality outcomes. What is often left out of the equation is ensuring that the patient is engaged and satisfied with the billing experience. I recently sat down with David Dyke, Vice President of Revenue Cycle Solutions at RelayHealth, to talk about financially engaging patients and how providers can set clear expectations for patient payment while preserving the positive perceptions of the care experience.

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Climbing Mount Everest: Setting and Reaching Point-of-Service Collections Goals

Posted by Lora Schwenk Quinn - Sr. Director, Product Marketing on March 28, 2013

RelayHealth , point-of-service collections , POS collections , revenue cycle , revenue cycle management , patient financial engagement , Healthcare Finance News

A recent survey conducted by Healthcare Finance News and sponsored by RelayHealth indicates that more than 85% of hospitals either have no POS (point-of-service) collection goal, or consistently fall short of their goals. Setting goals for both POS and post-service collection, however, has become increasingly critical to providers’ financial health – and their ability to continue funding their mission to provide high quality care.

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Improve Financial Patient Engagement, Enhance Satisfaction, and Increase Overall Collections with Pre-service Financial Counseling

Posted by Traci Detchon - Senior Product Marketing Manager on December 11, 2012

patient engagement , patient financial engagement , POS , point of service collections , patient billing , HealthLeaders Media , David Dyke

From a financial standpoint, getting to know patients as early in the revenue cycle process as possible can pay measurable dividends.  Many providers have seen great success in increasing point-of-service collections and improved patient experience by employing a comprehensive pre-service financial counseling program.

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Find Cash, Mitigate Revenue Loss – Earn a HIMSS Continuing Education Credit

Posted by Traci Detchon - Senior Product Marketing Manager on December 4, 2012

healthcare revenue cycle management , point of service collections , revcycle , payor , payer

We’ve shared on our blog and other resources the ways that hospitals and health systems can accelerate payments from governmental and commercial payers, including using new insights into claims data.  On December 12, we are sponsoring a webinar with Healthcare Finance News to share with you these tips and provide you with an opportunity to ask questions.

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