Baptist Memorial Health Care Chooses RelayHealth for Enterprise Health Information Exchange

The enterprise health information exchange connects area physicians and provides secure access to patient health records

Atlanta - July 26, 2011

Baptist Memorial Health Care with headquarters in Memphis, TN, has  selected RelayHealth to establish an enterprise health information exchange (HIE)  among its 14 hospitals, 250 employed physicians, thousands of affiliated physicians, and hundreds of thousands of patients to improve care coordination in Tennessee, Mississippi and Arkansas.  The RelayHealth HIE solution, will facilitate electronic communications and support the health system’s initiative to enhance patient and physician satisfaction.

“After an extensive review of multiple solutions, we found that the RelayHealth health information exchange provides the architecture and clinical integration required to coordinate patient care, and enables the interoperability  we need for our hospitals, physicians and patients,” said Doug Reiselt, vice president and chief information officer, Baptist Memorial Health Care Corporation. “The ability to use RelayHealth to create a Baptist Memorial Health Care portal to enable patients’ access to their health information was vitally important to our decision to choose them as well.”

Baptist Memorial Health Care’s immediate clinical integration objectives are to put in place an enterprise health information exchange that connects multiple electronic health record (EHR) deployments for 250 employed physicians, and then expand to its affiliated physicians’ community.  After establishing this connectivity, Baptist Memorial Health Care plans to connect to the local and state HIEs across Tennessee, Mississippi and Arkansas.  RelayHealth’s demonstrated success in both connecting inside the enterprise as well as outside the delivery system to other HIEs was critical in the decision-making process.

“With so many different EHR systems in use today, interoperable connectivity is key to broad physician alignment and care coordination, particularly for multi-state organizations like Baptist Memorial Health Care,”  said Jim Bodenbender, president, RelayHealth Connectivity Solutions. “RelayHealth provides the enterprise-level technology and flexibility that will enable Baptist Memorial Health Care to clinically integrate its health system, connect to other HIE initiatives and position them for accountable care models.”

The RelayHealth HIE solution also offers advanced patient engagement which includes physician referral requests, the delivery of lab and radiology results, and access to Personal Health Records (PHRs) that are automatically updated via the health information exchange.

About Baptist Memorial Health Care

The Baptist Memphis campus includes the 706-bed hospital that is the flagship of the Baptist Memorial Health Care system. It serves as a major referral center for patients from across the Mid-South and offers many diagnostic, surgical and rehabilitation services. The hospital has added hundreds of beds in the past few years, with the opening of a new patient tower and the Baptist Heart Institute. Consumers have rated Baptist Memphis their most preferred hospital for overall health care services in an independent National Research Corp. poll for the past 15 years in a row, and according to HealthGrades®, Baptist Memphis ranks in the top 5 percent nationally for cardiac surgery and in the top 10 percent in the nation for overall cardiac services, stroke treatment, pulmonary services, prostatectomy, GI medical treatment and critical care. For more information on Baptist Memphis, please call 901-226-5000 or visit   

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Amy Valli
Manager, Public Relations
P: 610.205.5581
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