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Case Studies

Read what RelayHealth customers have to say about us and our products in these case studies. In each success story, our clients share what they and RelayHealth have accomplished together, and note the positive impact RelayHealth has made on their business.

Automating a Telemonitoring Program for Chronic Disease Patients

At University Hospital in Augusta, Ga., and nationwide, congestive heart failure (CHF) is a leading reason for hospital admission among Medicare patients, and can have devastating clinical, financial, and quality-of-life consequences if not appropriately managed. Learn how University Health Care System has become more focused on lowering its number of readmissions through improved post-discharge communication and care, especially among patients with congestive heart failure (CHF).

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Strong Relationship Based on Customer Service and Satisfaction

Over the past 10 years, the healthcare industry has undergone dramatic change as it answers the challenge to reduce costs and increase efficiency through electronic recordkeeping. One solution to increasing the efficiency with which information is accessed and communicated can also help increase patient satisfaction and improve a provider’s bottom line.

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Building a Better Business Office

Boca Raton Regional Hospital in Boca Raton, Fla., has a patient population more elderly than most, with 67 percent receiving Medicare benefits. Still, many of them frequently inquired about paying their bills online, leading the hospital to implement RelayAccount™ from RelayHealth for online bill paying and account management. The implementation helped achieve positive outcomes in patient satisfaction, labor savings, cost reductions and increases in point-of-service collections.

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Efficiently Managing the Revenue Cycle to Increase Cash Flow

Automating claims processing can benefit revenue cycle management with faster processing, error reductions, cost savings, and revenue recovery.

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UCare improves provider satisfaction and reduces costs through administrative simplification

As Enterprise Front-end to Manage EDI Submissions, PCS Saves UCare Time and Money

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Affinity Health System: Using Patient Outreach to Prevent Readmissions

The acute care hospitals in Wisconsin’s Affinity Health System, like other hospitals across the country, are facing a reduction in Medicare payments for preventable readmissions under the healthcare reform legislation. Consequently, there is a strong incentive to reduce readmissions. Affinity set a goal to reduce readmissions of patients diagnosed with heart failure within 30 days of discharge, and launched a heart failure disease management program utilizing RelayCare^TM.

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Scottsdale Healthcare: ED Notification Provides Instant, Consistent Messaging

Overloaded manual processes for information delivery sometimes result in inefficiencies and errors that can produce incomplete or inaccurate results. For Scottsdale Healthcare, a solution to the problem would deliver ED notifications effectively and efficiently, improve patient care and satisfy its medical community’s need for information.

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Mankato Clinic: Improving Productivity & Profitability

If the claims department is the heart of a hospital, then the cash flowing into the system is its lifeblood. When problems constrict that transmission, treatment is necessary to get it flowing again.

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Sky Lakes Medical Center

This case study presents the steps taken at Sky Lakes Medical Center to reduce days in A/R, get claims paid faster and accurately, and improve standing in the community.

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JHIM Case Study Winter 2011: Jersey Health Connect HIE

Health Information Exchange: Case Studies in Interoperability and Integration

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