Health First: Comprehensive Patient Pre-Service Financial Counseling

Normalize Bad-Debt-to-Charity Ratio and Improve POS Collections

Before treatment begins, providers and patients need to have a frank financial conversation about what the provider expects to charge, how the patient will pay for what insurance doesn’t cover, and what can be done if the charges are more than the patient can afford. Process and technology changes have helped Health First, central Florida’s only integrated health system, provide patients with comprehensive pre-service financial counseling.

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