Clarity Drives Collections - Accurate Up-Front Estimates and Convenient Payment Options Boost the Bottom Line for Gwinnett Medical Center

Gwinnett Medical Center couldn’t accurately calculate patient payment estimates and consequently did minimal pre-service collections. Meanwhile, the hospital also recognized an urgent need to offer convenient payment options for patients and provide on-site financial counselors the ability to do point-of-service collections.
The two-hospital health system (553 licensed beds) in suburban Atlanta turned to RelayHealth for a suite of products (RelayClearance, RelayAccount Online, RelayClearance Services) to provide clear connections to financial information, offer multiple payment options for patients, and give onsite staff the ability to collect payments at multiple points throughout the care process.

The results:
- decreased call center volume
- month-over-month collections up 62%
- monthly online collections over $600k
- online patient payments totaling more than $600k/month

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