Methodist Hospital

Methodist Hospital System reduces billing phone calls, increases collections

Houston-based Methodist Hospital serves a high percentage of Medicare patients. With a call abandonment rate of 20% for customer service related to patient billing, the hospital was at risk for reduced collections and dissatisfied patients. Through RelayAccount, the hospital diverted many billing-related calls to its online payment portal – reducing the call abandonment rate to 3%, improving billing office efficiency and increasing collections to $1.4 million per month.

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