Resurrection Health Care

Change within a business takes many forms, but with all change comes the opportunity to prove one’s worth to the organization. As hospital contact centers are tasked with being more accountable to their healthcare systems, measuring their return on investment (ROI) becomes a necessity rather than a luxury.

A contact center with built-in accountability can show its worth to the organization through demonstrating its ability to generate revenue and increase market share. For Resurrection Health Care in Chicago, RelayCareTM Revenue Tracker helps the contact center track, analyze and report incremental revenue contributed to the organization, helping it measure the center’s positive strategic and financial impact.

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