Scripps Health

Learn how Scripps Health used a two-phased approach to introduce online bill payment and account management to patients. First, Scripps launched new, easier-to-understand patient statements with targeted, data-driven messages. Then, leveraging these new statements to drive patients online, Scripps introduced an online account management tool to encourage patient self-service. The result: Scripps increased patient satisfaction while exceeding its online collections goal by more than $2.7 million in the first year.

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