Silverton Hospital

Root Cause Comparative Data Engages Physicians to Accelerate Cash

Silverton Hospital’s service-to-submission rate was averaging weeks rather than days when organization leaders sought a solution that would provide insight into issues creating the delay. RelayAnalyticsTM Pulse helped the organization grasp hot spots at a glance while comparing performance both within the organization and to best practices versus similar hospital peers. Using RelayAnalytics Pulse, hospital leadership had the ability to pinpoint and illustrate issues behind the organization’s service-to-submission slowness, and elevate awareness and open discussion with its physicians on ways to reduce the time it takes to complete documentation, including bylaws that govern a process of notifications, warnings and penalties for noncompliance.

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