Population Health Management and the Role of the Call Center

133 million Americans have one or more chronic diseases. A care management program can improve clinical outcomes for these populations via outreach that encourages better self-care and adherence to care plans. Dr. Steve Silverstein, vice president and chief clinical architect for RelayHealth Patient Solutions, provides practical strategies for building a care management program via phone outreach in his keynote address at the October 2012 RelayCare Customer Conference.

Download Podcast

Share This: