Patient Satisfaction and Collections – Achieving a Difficult Balance

The concepts “improving patient collections” and “boosting patient satisfaction” may not always be spoken in the same sentence. But achieving both of these goals – simultaneously – has emerged as a priority for many hospitals and health systems. Travis Mendenhall, senior systems analyst with Gwinnett Hospital System in Georgia, knows a lot about this topic. In a video interview, he shares insights that can help make the collections and payment experience more efficient and convenient – and less painful – for everyone.

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