Manage identities at scale

Through patient identity management and enterprise health information exchange (HIE), a physician gains access to complete healthcare data about a patient that allows the physician to make more informed decisions at the point of care.

For example, patient identity management allows a physician in the emergency department (ED) to query the enterprise HIE network to find an existing longitudinal community health record for a new patient the doctor has never seen before. After confirming that the enterprise HIE record found matches the current patient, the physician can review the patient’s record to learn about the patient’s prescriptions, allergies, procedures, chronic conditions and more – information that has been brought together from multiple electronic health records in the community.

Patient identity management helps make the physician’s job easier and improves patient safety. Behind the scenes, however, patient identity management for health information exchange (HIE) is a difficult technical problem. The challenge is to reconcile all the different identifiers (IDs) used for the same patient from all the different systems that may contain healthcare data about that patient.

Sources of patient data that can be aggregated into a single community health record for the patient via a clinical data repository may include, for example, hospital EMRs, physician EHRs, diagnostic results, state vaccination records, and prescriptions from multiple providers. It’s essential to match the data correctly: The record of Bob Nguyen, Sr. must not be mixed with another Bob Nugyen, yet Robert S. Nguyen, Sr. may be the correct match.

Unlike other enterprise HIE solutions vendors that require all the contributors of HIE data to individually adopt a master identifier for the patient as chosen by a central repository – a master patient index or MPI – RelayHealth Enterprise HIE solutions take a different approach. RelayHealth makes it easy for healthcare providers and administrators to correctly match new patient data to the patient’s longitudinal health record.

RelayHealth does the heavy lifting for you and simplifies situations where Bob and Robert S. are the same person. What’s more, the RelayHealth approach to patient identity management greatly streamlines connectivity to enable rapid integration and the expansion of your enterprise HIE network.

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