Today’s hospital managers often struggle to keep their staff trained on the technology solutions that help their facility run in an efficient and effective manner. In addition, staff turnover and attrition provide challenges when new employees need to get up to speed quickly.
RelayLearn is a web-based knowledge portal that encompasses education offerings for RelayHealth’s Financial Solutions. RelayLearn provides ongoing education for an entire organization based on individual schedules, 24/7. Learners receive thorough, competency-based training and high-quality education programs to meet their specific needs. Whether it’s education for new employees, refresher training for existing staff, or assistance with new features of a RelayHealth solution, RelayLearn can help.
To accommodate all learners, RelayLearn is designed to provide a combination of online training (self-paced courses, videos, and previously recorded webinars), web-based training (scheduled webinars), and resources (job aids, FAQs).
Learners are also able to sign up for scheduled classroom-based training, if applicable. This blended approach matches delivery style to the employees’ academic needs and scheduling challenges. There is also a RelayLearn feature that allows supervisors to monitor participation, and report on learning progress.
Even when coursework is complete, RelayLearn continues to assist the learner. Weekly office hours are available so learners can speak with a live resource and have their questions answered. Reference materials such as job aids and quick reference guides are also provided for additional assistance.