Simplify the Patient Billing Experience

Rising co-pays and high deductibles are making patients responsible for a larger portion of your revenue stream. The collection of these self-pay balances is a priority to reduce your A/R days, increase cash flow and eliminate bad debt.

  • Helps collect payments faster
  • Decrease call volume
  • Supports efforts to reduce self-pay A/R days
  • Improve patient satisfaction

RelayAccount improves your ability to collect patient payments at every point-of-service and provides patients easy-to-use, online access to their accounts to make payments and get answers to frequently asked billing questions. Your organization is rewarded with increased cash flow, reduced self-pay A/R days, and improved patient satisfaction.

Help Increase Collections by Engaging Patients at All Points of Service

When coupled with RelayClearance™ Plus, you have a clear picture of what insurance expects the patient to pay so you can collect with every patient encounter. Use our WebPay solution to collect estimated amounts at pre-service and then process payments at every point-of-service, anywhere in your facility. Set up recurring payments at any point-of-service to support payment plans you extend to guarantors. Patients can access their accounts anytime, anywhere they have Internet access to see what insurance has paid, what they have already paid, verify recurring payments and enjoy the convenience of paying outstanding balance amounts online.

Improve Productivity and Reduce Calls through an Online Business Office

Reduce calls and eliminate delays waiting for a billing representative by empowering your patients to access your online business office through RelayAccount. Patients can review your financial assistance and payment policies, obtain contact information and send questions to your staff, and pay their bills via credit card or eCheck – all without calling your office.

Consolidate Billing Information for Family Members across Multiple Facilities

Avoid lost bills, confusion, and questions that delay payment with RelayAccount. We consolidate billing (hospital, physician, medical group, lab, etc.) and even merge billing information from multiple family members under one guarantor. Complete visibility into all your outstanding accounts, allows your enterprise to engage patients at every encounter and maximize collections through one-time and recurring payments.

Ensure Up-to-Date Records with Payment Posting

Eliminate time-consuming manual posting, all payments collected via RelayAccount are posted directly into your patient accounting system. Our solution captures multiple account payments for a single guarantor.

Eliminate Paper Processing and Reduce Mailing Costs

RelayAccount consolidates accounts at the guarantor level and encourages patients to enroll online to replace paper statements and reduce postage costs. Online payment also eliminates mail delays. We support an integrated display of statement images sent by our business partner Diamond Healthcare Communications.

Customer Success: Gwinnett Medical Center Optimizes its Patient Portal

Gwinnett Medical Center’s payment portal has resulted in a 40% online payment rate, with payments from insured and self-pay patients increasing by $1 million in the last two years. Read this article in HFMA’s Patient Friendly Billing eBulletin to get the full story.


  • Online bill payment 24/7 via credit card or eCheck
  • Point-of-service payments from anywhere in your facility
  • Integration with RelayClearance to see what the payer expects the patient to pay
  • Consolidated family billing and complete view of every account with an outstanding balance to aid collections
  • Up-to-the-minute cash drawer reconciliation
  • Payment posting to patient accounting system
  • Recurring payment
  • Up-to-date patient financial information including payment and adjustment detail
  • Patient one-time payments without enrolling
  • Secure patient-to-business office communication
  • HIPAA compliant to protect health information and patient identity
  • Marketing kit to help promote online billing to patients
  • RelayAccount is PCI (Payment Card Industry) compliant for Level One service providers
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