Rising co-pays and high deductibles are making patients responsible for a larger portion of your revenue stream. The collection of these self-pay balances is a priority to reduce your A/R days, increase cash flow and eliminate bad debt.
RelayAccount improves your ability to collect patient payments at every point-of-service and provides patients easy-to-use, online access to their accounts to make payments and get answers to frequently asked billing questions. Your organization is rewarded with increased cash flow, reduced self-pay A/R days, and improved patient satisfaction.
When coupled with RelayClearance™ Plus, you have a clear picture of what insurance expects the patient to pay so you can collect with every patient encounter. Use our WebPay solution to collect estimated amounts at pre-service and then process payments at every point-of-service, anywhere in your facility. Set up recurring payments at any point-of-service to support payment plans you extend to guarantors. Patients can access their accounts anytime, anywhere they have Internet access to see what insurance has paid, what they have already paid, verify recurring payments and enjoy the convenience of paying outstanding balance amounts online.
Reduce calls and eliminate delays waiting for a billing representative by empowering your patients to access your online business office through RelayAccount. Patients can review your financial assistance and payment policies, obtain contact information and send questions to your staff, and pay their bills via credit card or eCheck – all without calling your office.
Avoid lost bills, confusion, and questions that delay payment with RelayAccount. We consolidate billing (hospital, physician, medical group, lab, etc.) and even merge billing information from multiple family members under one guarantor. Complete visibility into all your outstanding accounts, allows your enterprise to engage patients at every encounter and maximize collections through one-time and recurring payments.
Eliminate time-consuming manual posting, all payments collected via RelayAccount are posted directly into your patient accounting system. Our solution captures multiple account payments for a single guarantor.
RelayAccount consolidates accounts at the guarantor level and encourages patients to enroll online to replace paper statements and reduce postage costs. Online payment also eliminates mail delays. We support an integrated display of statement images sent by our business partner Diamond Healthcare Communications.
Gwinnett Medical Center’s payment portal has resulted in a 40% online payment rate, with payments from insured and self-pay patients increasing by $1 million in the last two years. Read this article in HFMA’s Patient Friendly Billing eBulletin to get the full story.