RelayAccount™ Online

Simplify the Patient Billing Experience

Rising co-pays and high deductibles are making patients responsible for a larger portion of each providers's revenue stream. The collection of these self-pay balances is a priority for providers looking to reduce A/R days and increase cash flow.

  • Collect payments faster
  • Decrease call volume
  • Reduce self-pay A/R days
  • Simplify patient payment process

RelayHealth's RelayAccount Online improves your patients' ability to pay their bills by providing easy-to-understand patient statements and 24/7 online account management access. RelayAccount Online consolidates billing (hospital, physician, medical group, lab, etc.) and even merges billing information from multiple family members under one guarantor. Providers are rewarded with increased cash flow, reduced self-pay A/R days and improved patient satisfaction.

Financially Engage Patients at All Points of Service

Pre-service, RelayAccount Online helps patients view balances due from previous visits, and provides the option to submit payments electronically. Your staff can use WebPay at the point-of-service to easily process payments from anywhere in your facility or collect payments over the telephone. Post-service capabilities provide your practice with unparalleled management of both print and online patient billing.

Online Business Office

Quick e-check and credit card payment processing is available via the Online Business Office. Patients can also email questions to your staff and answers to commonly asked questions, access your charity care and payment policies, view mailed statements online, set up payment plans, obtain contact information and more - all without calling your office.

Payment Posting

Payments collected via RelayAccount Online are posted directly into your patient accounting system, eliminating manual processes. The solution captures multiple account payments for a single guarantor using one payment method. Payment information from RelayAccount Online can be exported to HIS or PPM systems.

Reduce Statement Costs

RelayAccount Online consolidates accounts at the guarantor level to reduce statement postage costs, and encourages patients to enroll online to replace paper statements. To further streamline your office, RelayHealth provides a variety of print and mail services tailored to your organization’s needs. Reporting tools within RelayAccount Online allow you to monitor the document production and mailing process.

RelayAccount Provides:

  • Online bill payment 24/7 via secure e-check or credit card
  • Up-to-date patient financial information and consolidated account management
  • Current status of insurance claims
  • Secure communication with your business office
  • Payment plans and discounts
  • Staff can take point of service payments from anywhere in the facility
  • Instant marketing kit to help providers promote new site to patients


  • 24/7 patient online account management
  • Consolidates family billing information
  • One-click online payments
  • Manages print and online billing
  • Collects e-check and credit card payments
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