RelayCare™
Comprehensive Contact Center Solution for Healthcare Systems
Today’s healthcare providers struggle to maintain relationships with an ever increasing volume of patients who demand around-the-clock access to clinicians for advice — especially when it comes to pediatric care.
RelayCare is a workflow software system to manage inbound and outreach communications via the telephone and the Web, giving your patients a single access point to your organization. This enables proactive patient engagement throughout the continuum of care to promote preventive and self-care measures, improve patient satisfaction and support high quality care. RelayCare supports key operational goals such as triage, patient education and referrals while also supporting readmission management and other strategic initiatives.
Benefits
- Creates a central access point for services
- Moves interactions from the telephone to the Internet
- Provides single repository for consumer data
- Improves staff efficiency with management tools
- Enhances provider and patient relationships
Features
- 400-plus adult and pediatric triage guidelines
- Pediatric Information Files support pediatric triage guidelines
- 2,000-plus Medication Advisor topics
- 150-plus HealthQuik nurse reference topics
Solution Information
Online Interactions
Patients are provided with real-time, online access to enroll in classes or make self-referrals to your physicians and healthcare services.
Robust Clinical Content
The system includes more than 400 triage guidelines, access to 1,000-plus consumer-focused health topics, and 2,000 of the most commonly prescribed and over-the-counter medication topics. All content is reviewed and updated regularly by RelayHealth’s Clinical Content Development Team.
Centralized Database
All online interactions are stored within the solution’s database to eliminate duplicate and manual data entry.
RelayCare provides the tools necessary to efficiently manage a medical contact center while simultaneously improving patient and provider relationships.
- Select a Solution
- Ask-A-Nurse®
- AWP Resubmission Services
- Custom Solutions
- eClaims
- Electronic Prescribing Services
- eVoucherRx™ for Pharmaceutical Manufacturers
- eVoucherRx™ for Retail Pharmacies
- IntegrateRx™ Medication Reconciliation
- Intelligent Network
- Loss Prevention Analyzer
- Managed Care Optimizer
- MedGift™
- Medical Home Support
- Medical Home Support - Military
- NotifyRx
- Patient AssistanceRx™
- PayorAnalytics
- Pharmacy Market Analyzer
- Pharmacy Services — Government Solutions
- Pre and Post Editing
- Prescriber Data Management Solutions
- Prescription Price Analyzer
- Prescription Sales Analyzer
- ProPBM℠
- RelayAccount™ Online
- RelayAccount™ Statements
- RelayAnalytics™ Financial Diagnostics
- RelayAnalytics™ Reporting
- RelayAssurance™
- RelayAssurance™ Attachments
- RelayAssurance™ Audit Manager Service
- RelayCare™
- RelayClearance™
- RelayClinical™ Communicator
- RelayClinical™ Documentation
- RelayClinical™ Education
- RelayClinical™ EHR
- RelayClinical™ eScript
- RelayClinical™ Interoperability Services
- RelayClinical™ Orders
- RelayClinical™ Quality Reporting
- RelayClinical™ Results
- RelayExchange™ Advanced Transaction Services
- RelayPayor™ PCS
- RelayResolution™
- RelayResolution™ Audit
- RelayResolution™ Management
- RelayResolution™ Services
- RelayRx™ Prescriber Instant Check
- RelayRx™ PriorAuthPlus for Pharmaceutical Manufacturers
- RelayRx™ PriorAuthPlus for Retail Pharmacy
- RelayRx™ Reimbursement Performance
- REMS
- RxSafety Advisor™
- Transaction Testing Services
