RelayClinical™ Communicator
Secure Online Management of Patient and Colleague Communications
Communication is essential to safely providing quality health care. Providers must be able to easily communicate with patients, colleagues, and have access to information across the care settings. And all communications should be embedded in the workfl ow and managed in a clinically relevant manner.
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Benefits
- Streamline referrals and care coordination
- Ensure security and HIPAA compliance
- Increase patient satisfaction and access
- Expand revenue streams
- Demonstrate Meaningful Use
Features
- Shift routine patient communications online
- Securely communicate across care transitions
- Connect to national HIE infrastructure
- SaaS based with minimal investment or effort to implement
- Leverage current workflows with or without an EHR
- Provide online consultations for routine health issues
Solution Information
RelayClinical™ Communicator enables providers and staff to communicate more effi ciently with patients and colleagues, enabling active HIE participation and improved care coordination.
Shift Patient Communications Online
In lieu of unproductive phone calls, Communicator enables patients to electronically request appointments, prescription refi lls, ask routine questions, and consult with staff regarding care for minor health issues using webVisit®. And all care requested, discussed, and provided is documented and stored within the patient’s record.
Streamline Referrals and Care Coordination
Using Communicator, providers can easily create referral networks, attach relevant documents, include health summaries, and share information securely. This eliminates the manual coordination, phone tag, and incomplete information of previous methods. And it’s a great tool to keep patients within your care network.
Manage Messages Based on Your Needs
Custom routing enables you to manage communications and resources. Templates allow you to quickly address common requests with automated chart documentation, helping you be more efficient, reduce costs and demonstrate Meaningful Use.
Meaningfully Use Messaging Information
Communicator leverages the RelayClinical Platform to assign communications to clinically relevant places within the patient’s record. As health summaries (CCD documents) are received, the medications, allergies, diagnoses, and other information are placed in appropriate charting locations. The same information also updates the Personal Health Record
for the patient’s reference.
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