Contact Center Management
Today's healthcare providers know that each decision they make will affect many lives. To be a respected market leader, healthcare organizations need a strong and focused strategy to meet the constantly evolving needs of patients, consumers and individual providers. At the same time, organizations must deliver consistent, clinically proven, quality care and health information. In addition, managing healthcare costs without sacrificing the quality of care is crucial to the long-term success of the institution.
McKesson delivers patient and provider access to vital health information and support through our medical call center and disease management solutions. Our goal is to enable health organizations to better manage communication and improve customer relationships by providing a single point of access to health services.
Using our products, health organizations have the opportunity to meet marketing and customer satisfaction objectives and have the potential to create and implement programs that once were not possible.
- ASK-A-NURSE®
America's most recognized name for healthcare information, nurse triage and referral services - CareEnhance Call Center
The foundation of a comprehensive suite of contact center solutions - CareEnhance Revenue Tracker
A reliable tool to track, analyze and report incremental revenue - Clinical Reference Systems Advisor Series
Educational materials that address an extensive range of medical conditions, procedures and treatments using easy-to-understand language and detailed illustrations - CareEnhance Clinical and Consumer Content Resources
Resources to assist nurses in the telehealth environment delivering consistent, up-to-date health information 24 hours a day
