Hospital Benefits
Improve Efficiency
Free up phone lines and reduce fax activity by shifting administrative tasks online. Your practice can free resources for more pressing patient needs—and realize efficiency gains in prescription refills, lab results, appointment requests, and referrals.
"[Phone calls are] so labor intensive. The most simple requests become incredibly complex when you factor in the challenges of accurately capturing and relaying messages and dealing with colossal rounds of telephone tag."
— Dr. Good, RelayHealth physician-user
By helping quickly resolve non-urgent matters, our clinically structured webVisits allow physicians to focus on more acute patient needs while patients save time.
"If you can take care of five patients online, you can see other patients who truly need to be seen in person during those office visit time slots"
— Dr. Kleinman, RelayHealth physician-user
Increase patient satisfaction
Not only is RelayHealth a more convenient way for patients to access physicians' offices—it can help doctors reinforce and enhance their all-important patient relationships, too. In fact, 4 out of 5 doctors say it improves patient communication.1 In an independent study, physicians and patients preferred a RelayHealth webVisit to an office visit.2
"RelayHealth has allowed me to build a great relationship of trust with [my doctor] that would be hard to do with office visits or phone calls."
— Patient, Orem, Utah
Generate income
Our clinically structured webVisit is the only online patient encounter to be reimbursed by leading payors. Integrated charging and collections make it easy for your staff and healthcare professionals to assess fees, if they wish, for medical advice and services they deliver online.
"[RelayHealth] will not only make me more efficient and allow me to deliver what I consider to be better healthcare, it will also increase the amount of money I earn per unit time spent taking care of patients."
— Dr. Kleinman, RelayHealth physician-user
Enhance quality of care
Monitor non-urgent issues conveniently and inexpensively, and promote patient adherence through personalized instructions.
Differentiate and build your brand
Distinguish your organization as an innovator and leader in patient care by offering convenient, secure, Web-enabled services. RelayHealth can be co-branded and customized for even more impact.
Implement quickly
RelayHealth is an ASP service — not software. There are no major infrastructure investments required to implement RelayHealth and begin online communications. The service also integrates seamlessly with existing online offerings and accommodates unique workflow requirements.
Integrate seamlessly with your EHR or PMS
Our proven Interoperability Solution combines powerful technology with a seasoned professional services staff. This enables seamless data sharing between the RelayHealth service and any commercial or custom-built EHR, in as little as four to six weeks.
1RelayHealth Provider Survey, February 2003.
2RelayHealth Provider Survey, February 2003.
