Is There a Fee?
RelayHealth does not charge you to access or use the RelayHealth® service; any charges assessed are at the sole discretion of your doctor. If your doctor charges a fee for a RelayHealth message type, you'll be notified of the charge prior to submitting your request for that service. If you request an online service for which a charge applies, you will always be notified in advance of the fee amount and asked to accept the charge upon receiving your doctor's reply.
Some doctors may charge for online webVisit® consultations. In some areas of the country, certain health plans have agreed to cover the webVisit as a member benefit. If your insurance plan covers webVisits, you will be notified of any financial responsibility you might have (such as a co-payment) prior to submitting the webVisit online consultation.
Entering your healthplan information when you register and keeping this information up-to-date will help ensure notification of any available member benefits.
