Intelligent Network
The Intelligent Claims Processing Network is a real-time service that connects more than 90 percent of U.S. pharmacies to over 1,000 payers, handling almost six billion healthcare transactions per year.
Total Network Connectivity
Relayhealth's claims processing network provides a variety of secure network solutions and we can help you determine the communication configuration that best meet your needs. We provide a single point of access for the network connectivity you need to ensure your transactions are routed quickly and reliably.
With real-time submission, claims are instantly transmitted to the appropriate processor and approvals or rejections are returned within seconds. Customers connect to the claims processing network through a variety of methods including dial-up, frame relay, internet, or leased lines.
Through its fast, consistent response time, as well as 24-hour availability, the Intelligent Claims Processing Network streamlines internal operations and increases productivity. The Intelligent Claims Processing Network maximizes the speed and consistency of provider-submitted claim transactions. It enhances your customer relationships through its unparalleled response time and real-time connectivity. And with a system availability uptime of 99.9%, it gives providers a reliable claims processing network they can trust.
Reliable, High-Speed Communications
Customers can depend on RelayHealth's reliability. Our fault-tolerant systems — located in two separate facilities — are supported by redundant software, communication links and uninterruptible power supplies providing reliable, continuous operation. The result is a robust system with an up-time availability history unparalleled in the industry.
Network Management and Support
Our Claims Processing Network Control Center is staffed 24 hours a day, seven days a week. It is equipped with sophisticated network management tools to monitor telecommunications performance and reroute transactions, when needed, to maximize system performance. In addition, 24/7 toll-free customer support is available through our Pharmacy Claims Processing Network Support Center.
