As healthcare evolves towards a more patient-centric delivery model, hospitals and health systems must adapt their processes and capabilities to better engage patients. A key element in meeting this trend is being able to include patients in the sharing of data across the continuum of care. This can include electronic delivery of lab and results data, and providing patients with online tools and a patient portal to request appointments, prescription refills and ask questions regarding their care. As patients seek to manage their online Personal Health Records (PHR), providers will need to make clinical information accessible for this use as well.
Another key aspect of patient engagement is providing access to support resources such as care management programs, educational materials and hospital call center resources. By extending the care experience beyond face-to-face patient encounters, you can proactively engage patients and increase patient satisfaction.
Find out how RelayHealth's information exchange solutions can help your facility:
Our solutions can streamline the provider/patient interaction to help your facility enhance communication and maximize patient satisfaction.