Clinical Integration of the Pharmacy

Supporting Retail Pharmacy’s Role in Improved Care Delivery and Quality

Our healthcare system is rapidly evolving from a fee-for-service model based on episodic care for a specific ailment toward a focus on patient-centered care where financial incentives are being established to manage a patient’s overall health. Providers and payers are being held accountable for the outcomes of patients to whom they collectively deliver care.

As this transformation takes place, pharmacists are well positioned to expand the basic clinical services they currently offer and not only help improve the health of the population they serve but also elevate their role as a trusted and valued member of a patient’s care team.

Patients, particularly those with chronic conditions and/or on a regular regime of medication therapy, see their local pharmacist several times each year – perhaps as often as once every month. Because of this frequent interaction with patients, retail pharmacists are well positioned to observe a patient’s health status, provide basic clinical services where needed and identify potential care needs that a patient's care team should consider.

For any of this to have a tangible impact on improved outcomes and patient health, retail pharmacists will need the ability to:

  • Access a patient’s clinical information and/or medical history to make informed decisions
  • Electronically collaborate and communicate with other care team members
  • Share valued medication history and pharmacy clinical data with other providers

Learn more about our Clinical Solutions and Pharmacy Solutions.

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